Returns & Refunds
We want you and your pet to love every order. If something isn't right, we're here to make it right.
Our 30-day guarantee
You can return most items within 30 days of delivery for a refund or exchange. To be eligible, items should be unused, in their original condition, and in the original packaging.
How to start a return
Email us at info@deepspetboutique.com with your order number and a short note about what you'd like to return. We'll reply with simple instructions and the return address.
Refunds
Once your return arrives and is checked, we'll process your refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Damaged, faulty, or wrong items
If your order arrives damaged, faulty, or isn't what you ordered, please contact us within 48 hours of delivery with a photo. We'll arrange a replacement or full refund at no cost to you — these returns are always on us.
A few notes
- For hygiene reasons, we're unable to accept returns on used grooming items unless they're faulty.
- Personalized or custom items can't be returned unless there's a fault, as they're made just for you.
- Unless an item is faulty, return shipping costs are the customer's responsibility.
Questions about any of this? Just reach out — we're always happy to help.